Temporary Customer Service Advisor
Location: Near Harlow - close to the train station
Pay Rate: £13.50 per hour
Hours: Monday to Friday, 9:00am - 5:30pm
Contract: 3-month temporary contract
Start Date: Beginning of November
We are looking for a Temporary Customer Service Advisor to join the customer service team of a well-established premium skincare and beauty brand for approximately three months, starting at the beginning of November.
This is a great opportunity to work with a highly regarded beauty brand during one of their busiest times of the year, providing additional customer support in the run-up to Black Friday and Christmas, as well as throughout the busy post-Christmas period.
You'll be helping customers with a range of day-to-day enquiries, including online orders, deliveries and returns, as well as providing general customer service and administrative support. You'll be joining an experienced team where providing a high standard of customer care is extremely important.
If you have previous customer service experience, enjoy helping people and have an interest in skincare, beauty or premium brands, this could be a great temporary opportunity. Previous beauty industry experience isn't essential, as you'll receive support and training when you join.
The offices are conveniently located near Harlow and close to the train station, making them easily accessible by public transport.
Key Responsibilities
- Responding to customer enquiries by telephone and email
- Helping customers with general queries
- Assisting with online order and delivery enquiries
- Helping with returns and other customer service requests
- Responding to basic product-related enquiries where appropriate
- Updating customer information and maintaining accurate records
- Recording customer interactions on internal systems
- Supporting the team with general administration
- Escalating more complex enquiries to the appropriate team member
- Providing additional support during the busy Black Friday, Christmas and post-Christmas period
About You
- Previous customer service experience
- Confident speaking with customers over the telephone
- Good written and verbal communication skills
- Friendly, helpful and professional approach
- Comfortable working in a busy customer-focused environment
- Organised with good attention to detail
- Confident using Microsoft Office and general IT systems
- Able to multitask and prioritise your workload
- An interest in skincare, beauty or premium brands would be an advantage
- Available to start at the beginning of November and commit to the full three-month assignment
What's on Offer
- £13.50 per hour
- Monday to Friday, 9:00am - 5:30pm
- Three-month temporary contract
- Opportunity to work with an established premium skincare and beauty brand
- Convenient location near Harlow
- Close to the train station
- Varied customer service and administration work
- Support and training provided
If you're looking for a temporary customer service role and would love the opportunity to work within the premium beauty and skincare sector, we'd love to hear from you.
Apply today for further information and to be considered for the position.
This vacancy is being advertised by RecruitAbility Ltd. The services advertised are those of an Employment Business.
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