Reference:
1319500 - New
Sector:
Customer Service
Salary:
£13.05 Per Hour
Town/City:
Bishop’s Stortford
Contract Type:
Full time
Closing Date:
05/04/2026
Operations & Customer Support Assistant
Pay: £13.05 per hour + bonus
Location: Outskirts of Bishop’s Stortford
Hours: 40 hours per week | Monday–Friday | 8:30am–5:00pm (30-min lunch)
Contract: Permanent
An established local business is looking for a proactive Operations & Customer Support Assistant to strengthen its office function. This is a varied role combining client communication with hands-on administrative coordination.
You’ll be part of a close-knit team where accuracy, responsiveness, and organisation are key. Full onboarding and system training will be provided.
The Role
- Coordinate incoming enquiries via phone, email, and online chat
- Maintain accurate records across internal systems and Excel trackers
- Organise courier collections and monitor deliveries
- Process physical items and manage associated documentation
- Support general office operations as required
About You
- Background in customer-facing or administrative roles
- Confident communicator with strong attention to detail
- Comfortable managing multiple tasks and deadlines
- IT literate, particularly with spreadsheets and databases
Benefits
- Performance-related annual bonus
- Pension scheme
- 20 days annual leave
- Free on-site parking and convenient rail access
This vacancy is advertised by RecruitAbility Ltd, acting as an Employment Agency.
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