Job Title: Customer Service Agent – Office Based
Loction: Near Bishop’s Stortford
Salary: £25,440 per annum
Contract: Full time / Permanent
Join a supportive, friendly team in a growing business that puts its people first! This is a fantastic opportunity for someone who enjoys problem-solving, clear communication, and being part of a collaborative environment.
About the Role:
You’ll be joining a busy customer service team where no two days are quite the same. Your main duties will include:
- Responding to customers primarily via Live Chat
- Sending and replying to emails (customers and internal teams)
- Handling customer queries efficiently and professionally
- Liaising with 3rd party couriers – creating labels, checking deliveries
- Seeking management authorisation for specific claims
- Placing orders for special-order items
- Keeping up to date with stock levels and availability
What’s in it for you:
- A welcoming and supportive team
- Great office culture in a well-established business
- After 12 months, you’ll become part of our Employee Ownership scheme, with access to quarterly tax-free bonuses based on company performance and a shareholding stake in the business
Who we’re looking for:
- Someone confident communicating via Live Chat and email
- Strong organisational skills and attention to detail
- Proactive, team-oriented, and eager to learn
- Previous customer service experience would be a bonus but is not essential – training will be provided
Package:
Salary: £25,440 per annum
Working Hours: Monday – Friday, 8:30am – 5:30pm (currently finishing at 5pm with a half-hour lunch)
Annual Leave: 28 days including bank holidays
Other Benefits: Free on-site parking, Employee Ownership scheme (after 12 months) with quarterly tax-free bonuses and a shareholding stake in the business
This vacancy is being advertised by RecruitAbility Ltd. The services advertised by RecruitAbility Ltd are those of an Employment Agency.
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