Job Title: Customer Service Agent - 3 Month Fixed Term Contract
Salary: £24,784.50 pa
Location: Bishop's Stortford
Term: 3 Month Fixed Term Contract
An exciting opportunity has arisen for a Customer Service Agent to join a busy and customer-focused team in Bishop's Stortford on a 3-month fixed term contract.
This role would be ideal for someone looking for a short-term opportunity, including those on a gap year, between studies or looking to gain valuable customer service experience within a professional and supportive environment.
Previous customer service experience would be beneficial, and this could be a great opportunity to develop your communication, administration and customer service skills.
Hours & Working Pattern:
- 5 days per week
- Monday to Saturday working pattern
- Saturday working on a rota basis, with a weekday off in lieu
- 3 month fixed term contract
Key Responsibilities for the Customer Service Agent role:
- Handle incoming customer enquiries by telephone, email and online platforms.
- Provide a high level of customer service and ensure enquiries are dealt with promptly and professionally.
- Listen carefully to customers, understand their needs and provide appropriate support and guidance.
- Handle complaints and challenging situations calmly and professionally.
- Aim to resolve customer queries at the first point of contact wherever possible.
- Maintain accurate and up-to-date customer records.
- Follow company policies, procedures and customer service standards.
- Work closely with colleagues to ensure all daily customer service tasks are completed efficiently.
Ideal Candidate for the Customer Service Agent role:
- Previous experience in customer service, retail, hospitality, administration or a similar role.
- An excellent telephone manner and professional communication skills.
- Patient, calm and courteous with a genuine desire to help customers.
- Strong listening skills and the ability to understand customer needs.
- Confident using computers, online tools and digital platforms.
- Good working knowledge of Microsoft Office, including Word and Excel.
- Organised, reliable and keen to learn.
- A positive team player who can also work independently when required.
Package for the Customer Service Agent role:
- Salary £24,784.50 pa
- 3 month fixed term contract
- Great opportunity to gain valuable customer service experience
- Supportive and professional working environment
If you are looking for a short-term customer service opportunity, whether you're on a gap year, between studies or simply looking to gain valuable experience, apply online today!
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