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Technical Support Co-ordinator

Reference:
RA12958
Sector:
Customer Service
Salary:
£29,000 to £30,000 Per Annum
Benefits:
Free parking. Pension. Day off on birthday
Town/City:
Bishop's Stortford
Contract Type:
Full time

Job Title:         Technical Support Co-ordinator

Location:         Elsenham

Salary:             £29,000 - £30,000      

Term:               Permanent

Hours:             8:30am – 5:30pm Monday – Thursday

                        8:30am – 5pm Friday

                           

RecruitAbility are looking for a Technical Support Co-ordinator to join their busy, fast growing client in Elsenham

 

The Role of Technical Support Co-ordinator:

  • Providing level 1 & 2 technical support and assistance across a range of mechanical / electrical products, including hardware and software support
  • Review and action Technical email box
  • Evaluating and escalating technical or customer related issues when necessary to level 3
  • Providing technical documentation to customers
  • Maintaining daily call log and records
  • Customer product training
  • Excellent written and verbal communication skills
  • Achievement of KPI goals


To be considered for the role of Technical Support Co-ordinator:

  • You will need to have excellent communication skills, both written and verbal
  • You must have good mechanical and electrical aptitude
  • Patience is an essential part of the role
  • You must have excellent attention to detail and be able to prioritise
  • A basic understand of CAD would be useful
  • It would suit someone with a mechanical / electrical based hobby ie car maintenance etc
  • You must be able to drive and have your own transport, due to the location of the office.

 

The Package for Technical Support Co-ordinator:
 

Salary:  £29,000 - £30,000    

Hours:  8:30am – 5:30pm Monday – Thursday

            8:30am – 5pm Friday

Pension

20 day holiday (excluding bank holidays)

Birthday Holiday & long service holiday

Free on-site parking


Please apply on line quoting reference RA12958 or call Adrienne for more information on 07879 330113.

This vacancy is being advertised by RecruitAbility Ltd.  The services advertised by RecruitAbility Ltd are those of an Employment Agency.