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Technical Product Support

Reference:
RA12904
Sector:
Warehouse & Production
Salary:
£37,000 to £40,000 Per Annum
Benefits:
Free parking
Town/City:
Bishop's Stortford
Contract Type:
Full time

Job Title:                       Technical Product Support

Location:                       Elsenham        

Salary:                          £37,000 - £40,000 (depending on experience)                                    

Term:                             Permanent

Hours:                           8:30am – 5:30pm Monday – Thursday

                                       8:30 – 5pm Friday

                           

RecruitAbility are looking for an experienced technical product support person to join their fast growing client based in Elsenham. This is an exciting time to be joining them, as they expand into new areas, and offer huge opportunities for the right person.

 

The Role of Technical Product Support:

  • Solve technical support inquiries via telephone or email with a positive and professional demeanour
  • Document interactions comprehensively for auditing and record keeping purposes
  • Work within a team to identify recurring issues or opportunities for product or process improvements
  • Create and submit knowledgebase entries to help improve customer service capabilities
  • Stay abreast of product changes, working alongside with lab and test systems to come up to speed quickly with new capabilities, devices, and features
  • Identify and resolve electrical and/or electronic product issues.
  • Providing level 1 & 2 technical support and assistance across a range of products


To be considered for the role of Technical Product Support:

  • Previous technical support experience is essential
  • Possess a strong work ethic and team player mentality
  • Excellent communication skills both verbal and written
  • Experience designing and supporting multilayer IP networks
  • Highly developed sense of integrity and commitment to customer satisfaction
  • Strong detail orientation and listening skills
  • Strong decision-making and analytical abilities
  • Computer programmer/ software formalization
  • Electronic hardware testing and basic fault finding.
  • Proficient with CAD software
  • ** You must have your own transport due to the location of the office**

 

The Package for Technical Product Support:
 

Salary:  £37,000 - £40,000 (depending on experience)         

Hours:  8:30am - 5:30pm Monday – Thursday

             8:30am – 5pm Friday

           

Pension

20 day holiday (excluding bank holidays)

Birthday holiday and long service holidays

Free on-site parking


Please apply on line quoting reference RA12904 or call Adrienne for more information on 07879 330113.

This vacancy is being advertised by RecruitAbility Ltd.  The services advertised by RecruitAbility Ltd are those of an Employment Agency.