Job Title: Regional Area Receptionist
Salary: £20,000 pa
Location: Based at Bishop’s Stortford with regular travel up to a 50 mile radius (mileage paid)
My client is looking for a Regional Area Receptionist to provide cover at any of my client’s five centres in the Eastern Region (Stansted, Cambridge, Chelmsford, Stevenage and Duxford) – mainly holiday cover. The Regional Area Receptionist will be happy to drive to all centres, and to manage their own diary. Mileage will be paid for travel to other centres. They will arrange to be at the right centre at the right time, in co-ordination with the Centre Managers (weekly rota signed off by Group Manager). The Regional Area Receptionist will be trained to Client Services Co-ordinator level, and can (if required) carry out viewings at all centres.
The role of Regional Area Receptionist
To manage time efficiently and effectively to provide cover at Reception at all five East of England Centres.To ensure that time is used effectively when no holiday cover is required, asking Centre Managers if they have any other cover requirements.To adhere to the company driving policy when driving on company business.To ensure that clients and visitors are welcomed and received in a friendly and responsive manner and that they receive a positive first impression of all Centres.To handle complaints with courtesy and refer more serious issues to the relevant Centre Manager. To ensure timely feedback to customers as appropriate.To undertake other tasks relevant to the day to day running of the centre, as and when.To carry out any viewings in Centre Manager’s/Client Services Co-ordinator’s absence, and make sure that all relevant contact and viewing information is entered in to Centrecharge.To understand the month-end batching and charge sheets.To have a good understanding of professional social media management, and be willing to promote the Centres and Group via social media.To ensure that all calls are answered and announced efficiently and courteously in line with company policy and procedures.To ensure that incoming and out-going post, parcels and faxes are sorted/franked, that clients are alerted accordingly, and that the post sheet is filled in for recharging.
To ensure that all services provided are appropriately logged and charged in Centrecharge.To report any maintenance issues to the Centre Manager.To set up/amend/delete access cards/fobs as required.To ensure all keys are kept safe, doors are locked and alarm systems set when necessary.To assist with booking, administering and invoicing meeting rooms using Centrecharge.To ensure that housekeeping is of the highest standard. Specifically, that the reception and meeting room areas are well maintained, kept neat, tidy and well presented at all times.To ensure that meeting rooms are always set up in accordance with company standards.To always maintain a professional relationship with clients and ensure confidentiality and security of both the client’s and company business/information.To be aware that you will be required to travel to all four East of England locations.
Punctuality: You should be at your post and ready to answer calls at your start time. If meetings have been booked, you may need to be present earlier or later than your usual working hours.
To be considered for the role of Regional Area Receptionist
Experience of working in a Business or Conference CentreExperience of billing and charge out processes
Sales & marketing experience in a business-to-business context
Experience of dealing with bookings and cancellations
Organised and efficient in time management
Flexible and adaptable
Good selling skills
Ability to work on your own initiative
Work well under pressure
Excellent customer service skills
The package for the Regional Area Receptionist
Salary - £20,000 pa
Holiday – 25 days’ + bank holidays + extra days at Christmas
Hours – 8.30 am – 5pm or 9.00 am – 5.30pm depending on the location
If you are interested in this role, please apply on line quoting reference RA12076 or call Wendy Barriball for more information.
** Please ensure your email address is on your CV **
This vacancy is being advertised by RecruitAbility Ltd. The services advertised by RecruitAbility Ltd are those of an Employment Agency.