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Customer Services Supervisor

Reference:
RA12860
Sector:
Customer Service
Salary:
£30,000 to £35,000 Per Annum
Town/City:
Bishop's Stortford
Contract Type:
Full time

Job Title:           Customer Services Supervisor            

Location:          Elsenham

Salary:             £30,000 - £35,000 (depending on experience)                       

Term:                 Permanent. Full time

Hours:              8:30am – 5:30pm Monday to Friday

                            8:30am – 5pm Friday

                    

RecruitAbility are looking for an experienced, Customer Services Supervisor to work with their successful, fast growing client. For the right candidate, there are excellent opportunities to progress within the Company. If you are ambitious, proactive and have the right experience, this could be the role for you.

 

The Role of Customer Services Supervisor:

  • Ensure the incoming phone lines, email and web enquiries/orders are dealt with in the timescales agreed
  • Oversee the processing of customers phone, email and web enquiries/orders and customer returns and cover for your team as required
  • Understanding customer requirements and building customer relationships
  • Understanding of our products, services and processes
  • Supporting, developing and train your team, ensuring KPI are met
  • Liaising with other departments, sales, buying, production, goods in/out and technical
  • Make outgoing calls to customers


To be considered for the role of Customer Services Supervisor:

  • You must be able to drive and have your own car (there is no public transport to the office location)
  • Experience working in a business-to-business environment
  • Experience of managing a team is essential
  • Experience of using SAGE 200 or a similar package preferred
  • Able to prioritise own workload and workload of your team.

 

The Package for Customer Services Supervisor:
 

Salary: £30,000 - £35,000 (depending on experience)           

Hours: 8:30am – 5:30pm Monday to Friday

            8:30am – 5pm Friday 

Pension

Free parking

20 days holiday + bank holidays


Please apply on line quoting reference RA12860 or call Adrienne for more information on 07879 330113.

This vacancy is being advertised by RecruitAbility Ltd.  The services advertised by RecruitAbility Ltd are those of an Employment Agency.