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Customer Service Executive

Admin & Clerical, Customer Service
£20,000 Per Annum
Bishop Stortford
Contract Type:
Closing Date:

Job Title:                              Customer Service Executive


Salary:                                   £20,000


Location:                              Bishop Stortford, Essex


Term:                                    Full time - Permanent



To be considered for the role of Customer Service Executive: -



  • It is essential to have experience of working in Customer Services over the phone
  • Confident, with good written and verbal communicative skills
  • Have a methodical approach and a sharp eye for detail
  • Able to balance priorities and to have high personal service standards
  • Good numeric and computer skills including basic Excel, Word and Microsoft Outlook
  • Able to work within a team environment and alone when necessary
  • Committed to helping with the growth of the company and to help in maintaining high company service standards


The role of Sales/Customer Service Executive:


  • Reporting to the Customer Service Manager
  • Dealing with incoming and outgoing sales & customer services phone calls
  • Cross selling and up selling to customers
  • Dealing with incoming email queries/ communicating with clients in connection with their queries/orders (when required)
  • Obtain full knowledge and use of the bespoke systems
  • First Line of contact for all incoming customer contact
  • Respond to sales enquiries and provide product advice
  • Receiving orders over phone
  • Handling customer queries via phone & email
  • Up-selling and cross-selling where applicable
  • Prepare and proactively manage quotations
  • Manage customer returns process


The package for the role of Customer Service Executive:

Basic salary: £20,000

25 days holiday + bank holidays

Free parking

Excellent training




Standard office hours are Monday 8.30am- 5.30pm, Tuesday- Thursday 9:00am to 5:30pm and Friday 9.00am to 5.00pm with an hour for lunch to be taken at a time convenient to the company.  The Company may require the Employees to work additional hours as may be necessary for the proper performance on his/her duties.


If you are interested in this role please apply on line quoting reference number RA12434 or call Angela Lack for more information.


This vacancy is being advertised by RecruitAbility Ltd.  The services advertised by RecruitAbility Ltd are those of an Employment Agency.