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Customer Service Advisor

Reference:
12576
Sector:
Customer Service
Salary:
£18,000 to £20,000 Per Annum
Town/City:
Ware
Contract Type:
Permanent

Job Title:                              Customer Service Advisor

Salary:                                 £18,000- £20,000

Location:                             Stansted Abbotts

Term:                                   Full time Permanent

 

RecruitAbility Ltd are looking for a keen Customer Service Advisor to join their highly successful client based in Stansted Abbotts. 

 

To be considered for the role of Customer Service Advisor: -

 

  • It is essential to have experience of working in customer service in an office environment
  • Customer retention, cross selling and up selling
  • Confident, with good written and verbal communicative skills
  • Have a methodical approach and a sharp eye for detail
  • Able to balance priorities and to have high personal service standards
  • Good numeric and computer skills including basic Excel, Word and Microsoft Outlook
  • Committed to helping with the growth of the company and to help in maintaining high company service standards

 

The role of Customer Service Advisor:

 

  • Daily management of customers’ accounts via incoming/outgoing calls and customer service enquiries
  • Customer Retention/ Upselling
  • Website design
  • Retain client accounts
  • On boarding process
  • Identifying and assessing customer’s needs to achieve satisfaction
  • Building sustainable relationships and trust with customer accounts through open and interactive communication
  • Delivering positives /Increasing customer satisfaction
  • Use of a Stock Management System
  • Providing accurate, valid and complete information by using the right methods/tools
  • Following communication procedures, guidelines and policies
  • Going the extra mile to engage with customers
  • Excellent communication and presentation skills

 

The package for the role of Customer Service Executive:

Basic salary: £18,000-£20,000

Hours of work Monday to Friday 9.00am- 5.00pm OR 9.30am – 5.30pm

24 days holiday per year, excluding bank holidays

Free parking

Company Pension

 

If you are interested in this role, please apply online quoting reference number RA12576 or call Angela for more information.

This vacancy is being advertised by RecruitAbility Ltd.  The services advertised by RecruitAbility Ltd are those of an Employment Agency.