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Customer Service Advisor

Reference:
12481
Sector:
Customer Service
Salary:
£18,000 Per Annum
Town/City:
Ware
Contract Type:
Part time

Job Title:                             Customer Service Advisor

Salary:                                 £18,000

Location:                             Stansted Abbotts

Term:                                   Part Time 6 month Fixed Term Contract

 

RecruitAbility Ltd are looking for a keen Customer Service Advisor on a part time basis for a 6 month contract to join their highly successful client based in Stansted Abbotts. 

 

To be considered for the role of Customer Service Advisor: -

It is essential to have experience of working in customer service in an office environment

Customer retention, cross selling and up selling

Confident with good written and verbal communicative skills

Have a methodical approach and a sharp eye for detail

Able to balance priorities and to have high personal service standards

Good numeric and computer skills including basic Excel, Word and Microsoft Outlook

Committed to helping with the growth of the company and to help in maintaining high company service standards

 

The role of Customer Serivce Advisor:

Daily management of customers’ accounts via incoming/outgoing calls and customer service enquiries

Customer Retention/ Upselling

Website design

On boarding process

Identifying and assessing customer’s needs to achieve satisfaction

Building sustainable relationships and trust with customer accounts through open and interactive communication

Delivering positives /Increasing customer satisfaction

Use of a Stock Management System

Providing accurate, valid and complete information by using the right methods/tools

Following communication procedures, guidelines and policies

Going the extra mile to engage with customers

Excellent communication and presentation skills

 

The package for the role of Customer Service Advisor:

Basic salary: £18,000 pro rata

Hours or work 21 hours per week 9.30am - 5.30pm (this can be flexible on the start time)

24 days holiday per year pro rata, excluding bank holidays

Free parking

Pension

If you are interested in this role, please apply online quoting reference number RA12481 or call Angela 01279 758 855 for more information.

This vacancy is being advertised by RecruitAbility Ltd.  The services advertised by RecruitAbility Ltd are those of an Employment Agency.