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Customer Service Advisor

Admin & Clerical, Customer Service
£24,000 Per Annum
Contract Type:
Closing Date:

Job Title:                          Customer Service Advisor

Location:                            Billericay, Essex

Salary:                                c. £24,000

Term:                                 Permanent


RecruitAbility are recruiting for a B2B Customer Service Advisor for our fantastic client based in Billericay.  This vibrant and energetic company are on an exceptionally fast business growth curve and as a result are looking to grow their team with this great role with excellent prospects. 


The Role of Customer Service Advisor:

  • To provide helpful and friendly, solution-based liaison with customers
  • Answer customer phone calls and resolve their queries via the appropriate routes
  • Educate customers to resolve their queries
  • Identify improvements in the process
  • Setting up new customers
  • Update the system with new customer information
  • Liaise with the sales team and the customers during the on-boarding process
  • Listen to customers and note their requests and report these to the team.



To be successful for the role of Customer Service Advisor:


  • Previous experience in a Customer Service role is essential
  • Possess excellent customer service skills
  • A keen interest/understanding in the leisure industry is highly desirable
  • Able to develop excellent working relationships with customers
  • Excellent computer skills and tech savvy
  • Able to interact with businesses and contacts at all levels
  • Friendly, happy and lively personality
  • Self-motivated to maintain high activity
  • Able to listen well and build relationships
  • Great telephone manner
  • Well organised
  • Genuinely interested in the team and its goals


The salary for the role of Customer Service Advisor role:

£24,000 + Benefits


To apply, please call Lucy Fowler at RecruitAbility or follow the onscreen instructions quoting reference RA12502