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Customer Service Advisor

Reference:
12502
Sector:
Admin & Clerical, Customer Service
Salary:
£24,000 Per Annum
Town/City:
Billericay
Contract Type:
Permanent
Closing Date:
20/09/2019

Job Title:                          Customer Service Advisor


Location:                            Billericay, Essex


Salary:                                c. £24,000


Term:                                 Permanent

 

RecruitAbility are recruiting for a B2B Customer Service Advisor for our fantastic client based in Billericay.  This vibrant and energetic company are on an exceptionally fast business growth curve and as a result are looking to grow their team with this great role with excellent prospects. 

 

The Role of Customer Service Advisor:

  •  
  • To provide helpful and friendly, solution-based liaison with customers
  • Answer customer phone calls and resolve their queries via the appropriate routes
  • Educate customers to resolve their queries
  • Identify improvements in the process
  • Setting up new customers
  • Update the system with new customer information
  • Liaise with the sales team and the customers during the on-boarding process
  • Listen to customers and note their requests and report these to the team.

 

 

To be successful for the role of Customer Service Advisor:

 

  • Previous experience in a Customer Service role is essential
  • Possess excellent customer service skills
  • A keen interest/understanding in the leisure industry is highly desirable
  • Able to develop excellent working relationships with customers
  • Excellent computer skills and tech savvy
  • Able to interact with businesses and contacts at all levels
  • Friendly, happy and lively personality
  • Self-motivated to maintain high activity
  • Able to listen well and build relationships
  • Great telephone manner
  • Well organised
  • Genuinely interested in the team and its goals

 

The salary for the role of Customer Service Advisor role:


£24,000 + Benefits

 


To apply, please call Lucy Fowler at RecruitAbility or follow the onscreen instructions quoting reference RA12502