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Customer Service Administrator

Customer Service
£22,000 Per Annum
Hybrid working
Contract Type:

Job Title: Customer Service Administrator

Location: Harlow

Salary: £22,000 per annum

Term: Permanent

Hours: Monday - Friday 9am - 5pm (some flexibility in the hours). Hybrid working

RecruitAbility is looking for an experienced Customer Service Administrator to join their well-established client based in Harlow. This is a hybrid role, with some flexibility for the right candidate. This role would suit a confident candidate, with excellent communication skills.

The Role of Customer Service Administrator:

  • Dealing with incoming email queries/ communicating with the general public in connection with their queries (when required)
  • Daily filing and paperwork (when required)
  • Obtain full knowledge and use of company computer processes and systems
  • Acknowledge, investigate and correspond on all queries received via, phone, email or web
  • Dealing with customer queries through Live Chat
  • Ensure that the company is always represented in a professional manner
  • Attention to detail and high standard or customer service is required
  • Team player with positive attitude and natural customer care skills

To be considered for the role of Customer Service Administrator:

  • Excellent phone manner, communication and written skills
  • Ability to work within a team and alone when necessary
  • Ability to have clear, concise and professional dialogue with customers and internal colleagues by telephone and email
  • Deal with situations where the customers' expectations have not been met and achieving a positive outcome that gives the customer with a positive impression
  • Have the ability to organise time effectively and stay on top of all queries
  • Good computer skills including basic Excel, Word and Microsoft Outlook
  • Committed to helping with the growth of the company and to help in maintaining high company service standards

The Package for Customer Service Administrator:

  • Salary: £22,000 per annum
  • Hours: Monday - Friday 9am - 5pm (some flexibility in the hours). Hybrid working
  • Pension
  • 20 day holiday (excluding bank holidays)

Please apply online quoting reference 13125 or call Adrienne for more information on 07879 330113.

This vacancy is being advertised by RecruitAbility Ltd. The services advertised by RecruitAbility Ltd are those of an Employment Agency.