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Customer Service/Administration Manager

Reference:
RA12156
Sector:
Customer Service
Salary:
£20,000 to £25,000 Per Annum
Benefits:
Pension, free parking, free lunches
Town/City:
Bishop's Stortford
Contract Type:
Permanent

Job Title:              Customer Service/Administration Manager

 

Location:              Near Bishop’s Stortford

 

Salary:                   Up to £25,000 pa depending upon experience

 

Term:                    Permanent

 

 

 

My client is looking for an experienced Customer Service/Administration Manager to join their hugely successful family run business close to Bishop’s Stortford.

 

The role of Customer Service/Administration Manager

 

This is an exciting new role where you will be responsible for answering any incoming calls, dealing with customer feedback and complaints extremely quickly, covering reception, being passionate about providing excellent customer service, sending out weekly surveys and collating and dealing with the responses.  This is a fundamental role within this thriving business as you will be responsible for understanding any retention issues in order to retain current business and improve company ratings.  This role does not involve managing any staff.

 

To be considered for the role of Customer Service/Administration Manager

 

You will need to have:

 

Excellent customer service skills

Administration experience

Excellent Excel skills

Friendly and positive attitude with plenty of initiative

Be reactive and proactive

Ability to deal with complaints

Excellent communication skills

Own transport due to rural location

 

The package for the role of Customer Service/Administration Manager

 

Basic salary: Up to £25,000 pa + commission (depending upon experience)

Hours: 8.00 am – 4.30 pm or 8.30 am – 5.00 pm

20 days holiday + bank holidays

Free parking

Free lunches

Pension

Training will be given

 

If you are interested in this role, please apply on line quoting reference RA12156 or call Wendy Barriball for more information.

 

** Please ensure your email address is within the body of your CV **

 

This vacancy is being advertised by RecruitAbility Solutions Ltd. The services advertised by RecruitAbility Solutions Ltd are those of an Employment Agency.