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Complaints Handler

Customer Service
£20,000 to £22,000 Per Annum
Contract Type:
Part time

Job Title:                              Complaints Handler


Salary:                                   £22,000 pro rata


Location:                              Stansted Abbotts


Term:                                    Part time - Permanent



RecruitAbility Ltd are looking for a keen Complaints Handler to join their highly successful client based in Stansted Abbotts. 


To be considered for the role of Complaints Handler: -

It is essential to have experience of working in Complaints Handling

Dealt with mediation and resolving customer complaints

Understanding the Consumer Rights Act 2015

Confident, with good written and verbal communicative skills

Have a methodical approach and a sharp eye for detail

Able to balance priorities and to have high personal service standards

Good numeric and computer skills including basic Excel, Word and Microsoft Outlook

Committed to helping with the growth of the company and to help in maintaining high company service standards


The role of Complaints Handler:

Complaints handling from beginning to endKnowledge of the Consumer Rights Act 2015

Inbound and outbound calls

Composing emails responding to complaints from customers

Delivering positives and increasing customer satisfaction

Adhoc tasks

You may be required to undertake other duties or work at additional or other addresses from time to time

Good negotiation skills

Use own initiative and capable of working as part of a team


The package for the role of Complaints Handler:

Basic salary: £22,000 pro rata

24 days holiday per year excluding bank holidays pro rata

Free parking


The hours of work are on part time basis 20 hours per week Monday to Friday 9.30am -1.45pm which includes a 15 minute break.

If you are interested in this role, please apply online quoting reference number RA12508 or call Angela for more information.


This vacancy is being advertised by RecruitAbility Ltd.  The services advertised by RecruitAbility Ltd are those of an Employment Agency.