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Complaints Handler

Customer Service
£20,000 to £22,000 Per Annum
Contract Type:

Job Title:                              Complaints Handler

Salary:                                  £22,000

Location:                              Stansted Abbotts

Term:                                    Full time - Permanent


To be considered for the role of Complaints Handler: -

It is essential to have experience of working in Complaints Handling

Dealt with mediation and resolving customer complaints

Understanding the Consumer Rights Act 2015

Confident, with good written and verbal communicative skills

Have a methodical approach and a sharp eye for detail

Able to balance priorities and to have high personal service standards

Good numeric and computer skills including basic Excel, Word and Microsoft Outlook

Committed to helping with the growth of the company and to help in maintaining high company service standards


The role of Complaints Handler:

Complaints handling from beginning to end

Knowledge of the Consumer Rights Act 2015

Inbound and outbound calls

Composing emails responding to complaints from customers

Delivering positives and increasing customer satisfaction

Adhoc tasks

You may be required to undertake other duties or work at additional or other addresses from time to timeGood negotiation skillsUse own initiative and capable of working as part of a team


The package for the role of Complaints Handler:

Basic salary: upto £22,000

24 days holiday per year excluding bank holidays

Free parking


Standard office hours are Monday to Friday 9.00am -5.00pm or 9.30am-5.30pm with an hour for lunch to be taken at a time convenient to the company.  The Company may require the Employees to work additional hours as may be necessary for the proper performance on his/her duties.

If you are interested in this role, please apply online quoting reference number RA12458 or call Angela for more information.

This vacancy is being advertised by RecruitAbility Ltd.  The services advertised by RecruitAbility Ltd are those of an Employment Agency.